Frequently Asked Questions
Everything you need to know about our custom products and services.
What is the typical production time for custom orders?
Production usually takes 7-15 business days depending on the complexity of your design and current order volume. During peak seasons, this timeframe may extend slightly.
What file formats do you accept for custom designs?
We recommend submitting high-resolution files in PSD, PNG, PDF, or AI formats. For the best print quality, please ensure your design is at least 300 DPI with a CMYK color profile.
Do you offer international shipping?
Yes, we ship worldwide. Shipping costs and delivery times vary by destination and the shipping method selected at checkout. Tracking information is provided for all orders.
Can I request a sample before placing a bulk order?
We offer a 'no minimum order quantity' policy for most items, allowing you to order a single piece as a sample to test quality before committing to a larger quantity.
What is your return policy for custom items?
Because custom products are manufactured to your specific designs, we cannot accept returns unless the item arrives damaged or there is a clear manufacturing defect. Please contact our support team within 7 days of delivery if issues occur.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay to ensure a secure and convenient checkout process.