Returns & Exchanges
At VOGRACE, we strive for perfection in every custom creation, but if your order arrives damaged or incorrect, we are here to make it right. You may request a return or exchange within 30 days of delivery for any manufacturing defects or shipping errors.
Submit a Request
Contact our customer service team via email with your order number and clear photos of the issue to initiate the return process.
Review and Approval
Our quality control team will review your submission within 2-3 business days to verify the defect and approve the replacement or refund.
Package Your Items
Once approved, securely pack the unused items in their original packaging to ensure they are protected during the return transit.
Receive Refund or Replacement
After we receive and inspect your return, we will issue a full refund to your original payment method or ship out your new replacement items immediately.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing